FAQ

A few simple additions can help make your Moonlight session extra comfortable:

• If you’re in General Admission, bring something to sit or sprawl on – a picnic rug, pillows, bean bags or even a blanket. We also offer a limited number of bean bags for hire on-site
• A warm layer or blanket – it can cool down once the sun sets
• Mozzie repellent – handy in the warmer months
• A debit card, credit card or gift card – all venues are cashless for food, drinks and bean bed hire
• Your favourite snacks or a full picnic – BYO is welcome, including alcohol (except in Brisbane)
• That bottle of bubbly you’ve been saving for a special occasion (don’t forget some cups!) or last night’s pasta – it’s your night, your way

Prefer to travel light? Our licensed bar and kitchen offer light meals, snacks and drinks. Or opt for extra ease with our Connoisseur Lounge or Singapore Airlines Gold Grass experiences which have bean-beds included in the ticket price.

Adelaide’s Moonlight Cinema is located at Botanic Park (adjacent to Adelaide Botanic Garden), Hackney Road, Adelaide. Enter the cinema via Plane Tree Drive.

By public transport: Take a train to North Terrace Station in the city. To get to the venue from the station, you can take the Tram along North Tce to the stop near Frome Road. Or take the 99C City Loop service bus (which leaves from the front of the station), or any of the 280, 281 or 282 bus routes to Botanic Park.

For up to date information and to plan your trip visit adelaidemetro.com.au.

By car: Ticketed car parking is available on Plane Tree Drive and in front of the Goodman Building and State Herbarium (in front of the Rose Garden, closest to Hackney Gate marked as C17 on the map). Both car parks are accessed from Hackney Road.

There is accessible parking available.

Click here for more information regarding parking at Botanic Park.

Click here for a map.

It is recommended that you bring a torch to assist you in making your way to and from the venue via the paths.

If you’re a pro at charcuterie, get your grazing boards at the ready. Guests are welcome to bring their own food and drinks (including alcohol) to Moonlight Cinema Adelaide. We also have a range of drinks, snacks and light meals available for purchase from our onsite kitchen and bar.

 

We love welcoming dogs to Moonlight Cinema! Please just take note of a few house rules:

• If a dog is brought into the venue it must be kept on a short leash (2m or under) at all times.
• The owner is required to respect the park as well as other patrons by picking up after the dog and keeping it quiet during the film.
• Please bring a drinking container and plenty of water for your dog.

 

We also have a limited number of dog-friendly bean beds available for hire at the venue on a first come, first served Basis.

For our dog friendly venues, dogs are welcome in all sections including Connoisseur Lounge and Singapore Airlines Gold Grass. We ask that dog owners be considerate of other patrons and make sure their dogs are under control at all times.

 

Aggressive dogs will be denied entry. For more information on our Dog Policy and House rules please click here.

Once your online booking has been completed you will receive a confirmation email with a QR Code for your tickets. You will need to present this on entry to be scanned by our team on your electronic device or as a print out.

If you do not have your booking reference code Box Office staff can search for your tickets using the email address that you used when booking the tickets.

Interested in booking out the whole venue for an evening?  Once the program has been released for the Moonlight Cinema  2025/26 season and tickets are on sale, we can take private venue hire requests. Please find a form for Private Hire Enquiries here.

Accessible toilet: Yes – our accessible toilet is on site within our bathrooms.

Wheelchair viewing area: Guests in wheelchairs are asked to sit with patrons who bring chairs at the rear.

Paved pathways: No.

Disabled parking spots: There are accessible car parking spaces.

Audio Induction Loop: Unfortunately there is no audio induction loop system at Adelaide Moonlight Cinema.

If you have any questions ahead of your visit or need support on the night, please get in touch – we’re happy to help where we can

There are three types of seating available at Moonlight Cinema Adelaide.

Premium seating options consist of Singapore Airlines Gold Grass and Connoisseur Lounge. These areas include a bean bed with your ticket.

General Admission tickets do not include a bean bed but there are a limited number of bean beds for hire at the venue on a first come, first served basis.  Alternatively, you can bring your own bean bags, cushions, blankets and rugs. If you need to bring a chair, you will be directed to a dedicated area at the venue as these can obstruct the view of other guests.

As Moonlight is an outdoor venue, screenings can’t begin until the sun has set and the light starts fading. This means start times vary slightly from night to night, depending on the time of sunset in each city. For the most accurate details, please check your booking confirmation for gate open times and film start times.

Gates open 90 minutes before the advertised session start time. We recommend arriving early to ensure a great spot on the lawn and give yourself time to relax and enjoy a picnic or something from our onsite kitchen and bar before the movie.

For more information on approximate times for each venue please visit here.

Ticketed car parking is available on Plane Tree Drive and in front of the Goodman Building and State Herbarium (in front of the Rose Garden, closest to the Hackney Gate marked as C17 on the map). Both car parks are accessed from Hackney Road.

There is accessible parking available.

Click here to view a map.

Click here to find out more about parking.

It is recommended that you bring a torch to assist you in making your way from the venue.

Moonlight Cinema venues are smoke-free and vape-free.

However, each location has different designated smoking areas close-by to the venue. A Moonlight team member can direct you to the appropriate space at that venue.

Looking to book your next corporate outing or group event, Moonlight Cinema is the perfect solution. The minimum for group bookings is 30 people.

You can find information and an Order Form for group bookings here.

14 days notice is required for all group bookings, to ensure that we can best meet your request.

Please speak to the Venue Manager before you leave the cinema to report any lost items and leave your details with them. If you realise you have lost something after you have left the cinema, please contact us and select Lost Property.

Tickets can be purchased online or at the Moonlight Cinema Adelaide box office*. As tickets are limited, it is recommended to book online to avoid disappointment.

*The box office opens 90 minutes before each Moonlight Cinema session. 

It is recommended to book online in advance to avoid disappointment as some sessions and seating options can reach capacity. We do also sell tickets at the venue pending on seating availability.

You can redeem your voucher online in advance of the session you wish to attend, or present your voucher at the Box Office in exchange for an admission ticket. Please note this voucher does not guarantee admission unless booked online.

Tickets are subject to availability. Terms of Sale apply.

 

We do accept Companion Cards. Carers with a valid companion card will be granted complimentary entry to the General Admission section.

Carers do not need to book the Companion ticket in advance. Simply present the Companion Card at the venue’s Box Office along with a valid ticket booked for the person in the Companion’s care.

Moonlight Cinema tickets are non-refundable, as outlined in our Terms of Sale. However, if your booking was made directly through Moonlight Cinema or Event Cinemas, you may be eligible to swap your tickets to another session, provided it’s more than 24 hours before your scheduled screening.

To learn more about how to change your tickets, see: How do I swap my tickets?

We understand that plans can change. If you booked directly through Moonlight Cinema or Event Cinemas, your tickets may be eligible for a one-time swap up to 24 hours before your booked session start time. More details are below:   

1. It is more than 24 hours before your session:

If you booked directly via Moonlight Cinema or Event Cinemas, you can swap your tickets to another session (in the same city) using our online self-serve swap tool. 

To make a change: 

• Open your Booking Confirmation Email  
• Select your tickets and click ‘Change Your Session’  
• Follow the prompts to choose a new session or upgrade your ticket type  

Things to know before swapping:

• Each booking can only be swapped once  
• The entire booking must be swapped together  
• Swaps are only available for tickets of equal or higher value  
• Swaps are subject to availability  
• Changes must be made at least 24 hours before your session  
• The location (city) must remain the same  
• Tickets remain non-refundable  

If the self-serve swap tool is not working:

Some booking types are not available to be exchanged through our online tool. These include:

• Bookings made with rainout credits   
• Bookings with vouchers, gift vouchers or complimentary tickets  

If you wish to request a change on any of the above booking types and you are still more than 24 hours away from your original booked session start time, please contact our customer service team HERE for assistance. If your ticket is eligible for a swap, and you’ve contacted us before the 24 hour cut-off, but we haven’t replied yet, don’t worry – your request will still be honoured as long as your exchange is eligible. 

  

2. I’d like to swap my ticket, but it’s within 24 hours of the start of the session time

Unfortunately, session swaps are only available up to 24 hours before the original booked session start time. Once we’re within that window, changes to bookings aren’t possible. 

You can find the Terms of Sale HERE

Once your online booking has been completed, you will receive an email with the booking confirmation.

We encourage you to show your tickets either printed or on your phone when you arrive at the gate. Alternatively, you can go straight to the Box Office on the night and quote your receipt or booking number to receive your tickets. The receipt or booking number is the code displayed when you complete the booking. It starts with a “W”, and is also located on the receipt page of your ticket email attachment.

If you do not have your receipt or booking number, Box Office staff can search for your tickets using the email address that you used when booking the tickets.

After making a booking, a confirmation page will load and you will automatically receive a tax invoice and your digital tickets by email. This email will usually come through in a few minutes but please allow up to 24hrs. Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your Junk Mail folder.

If you are certain you have not received the confirmation email – the next step is to check your bank or Paypal account for signs of a successful transaction. If the transaction has been confirmed and money debited – this means that the booking has gone through but there was a problem with the email address you entered when you made the booking. Typographical errors are common, especially when booking on a mobile device, and this is the most likely reason for your ticket email not arriving.

In this case, please be assured that staff can locate your booking on site, and will be able to print your tickets on the night. 

If you are still concerned, and would like further help locating your tickets, please contact us. But we advise that there can be a 3-day expected response time on email enquiries, so if your session is imminent the best thing to do is have our friendly staff locate your tickets on the night.

Yes. Head straight to the gate with the tickets displayed on your smartphone/tablet screen.

 

Moonlight Cinema tickets are non-refundable, as outlined in our Terms of Sale. However, if your booking was made directly through Moonlight Cinema or Event Cinemas, you may be eligible to swap your tickets to another session, provided it’s more than 24 hours before your scheduled screening.

To learn more about how to change your tickets, see: How do I swap my tickets?

Refunds will not be given for a cancellation due to Adverse Weather conditions, but your tickets will automatically be converted into vouchers to book another session in the current season. We understand that sometimes it can be hard to schedule a night out so if your session is cancelled in the final month of the season, we will automatically refund your booking if a session is officially cancelled due to Adverse Weather.

For full details of our refund policy please refer to our Terms of Sale.

Moonlight Cinema is an outdoor event. In the event of rain, we will try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain. If we do need to cancel, we give our guests as much notice as possible, however as weather conditions are unpredictable we may have to cancel close to or during the screening.

In the event that a session is cancelled, ticket holders will receive an SMS and email notification with details on how to re-book your tickets for another session. If notification is not received, please assume that your session will proceed.

Screenings may be cancelled for adverse weather for any of the following reasons:

• If the weather poses a safety threat to patrons and staff.
• The Conditions of the turf are too wet to operate.
• If high wind speeds are expected and may have an adverse impact to the set up and operation of the screen.

For the full weather policy, please click here.

For complete Terms of Sale, please click here

*Moonlight Cinema Head Office often does not receive advance notification of a cancellation due to adverse weather, and so are unable to advise patrons of a cancellation. Please wait for the SMS and/or email from the Venue

If your screening is cancelled due to weather, your ticket becomes valid to swap into another session during the 2025/26 season.

Online bookings: Have your booking reference ready, Click Here & follow the prompts here to rebook. Your 7-digit reference (starting with “W”) is in your confirmation email or on your Print-At-Home ticket.

Box Office bookings/tickets: Please get in contact with our Customer Service team in advance of the session with the transaction number under the barcode on the physical ticket.  Alternatively, if there is availability, you can bring your original ticket along to your preferred session. Your original ticket will be scanned at the gate, subject to availability of the session.  Terms of sale apply.

We understand it can be hard to rebook towards the end of the season. If your session is cancelled in the last four weeks of the 2025/2026 season, your booking will automatically be refunded.